Set up your account now in a few clicks! Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Move it closer to your electricity meter. You can do it through our app, online, on webchat, or just call our handy automated phone line. But they do give us more accuracy around your billing. You can check if you can get extra help from your energy supplier. Contact the British Gas customer service team. If the pointer is between two numbers, write down the lower number if its between 9 and 0, write down 9. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. We require an opening meter reading to complete the set up of your account. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. 757 talking about this. See how were driving cleaner fuels and low emission technologies forward. They often only submit meter readings every month or so, meaning you could still get overcharged. Welcome to Your New Home: Find Top-rated Newcomer Relocation Rental Services, Get Affordable Help with Moving Costs: Your Guide to Moving Cost Assistance, Efficient Local Help for Furniture Moving Get Expert Assistance Now, Hassle-free Relocation Made Easy with HappyLocate: Your Trusted Moving Partner, Efficient Moves: Top Movers and Packers in International City for Hassle-Free Relocations. British Gas on the App Store With the British Gas app, you can access your energy account with a four-digit PIN. Submitting your meter readings takes minutes through our website or the British Gas app. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. Cant find an answer? Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. British Gas - Submitting your meter reading by text message - HomeHelpHub Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. wait until you see '01' with numbers followed by 'M3'. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. For businesses with heating, hot water and natural gas equipment needs. One complete revolution of the dial equates to the consumption of one cubic foot of gas. Why are British Gas asking for meter reading when I have a smart meter? Necessary to provide basic functions of the website such as page navigation. If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. It may not be reflected on your next bill exactly as you entered it, but it will assist with ongoing billing accuracy. We use cookies to ensure that we give you the best experience on our website. On months we dont visit, you can easily submit your meter reading online or by telephone. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). You can either phone British Gas on 0333 202 9802 or access the British Gas live chat via its homepage. It may be close, but not accurate. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. What happens if I dont submit my meter reading? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. Let us set everything up for you and leave you with one less thing to think about when moving house! To read the meter: press the display or display select button. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). Choose to submit an Electricity or Gas reading and select "Send a reading". Take 3 minutes to tell us if you found what you needed on our website. Submitting a reading does not necessarily mean saving money because your household has been overcharged. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. Help & Support - British Gas So, for example if your meter reading is 02039, reply with E02039. Here's how to take your reading: Digital Electric Meter:1) Look at the five digits to the left of the decimal point, reading from left to right.2) Ignore the other 3 numbers which may be shown in red.Imperial Meter:1) Look at the four large digits reading from left to right.2) You can ignore the two smaller digits in red.Download our app here: www.britishgas.co.uk/app Submit reading online here: https://www.britishgas.co.uk/meterreads Submit reading by text register first here: 08000480202Submit by phone 24/7 here: 08001070224 Thank you! - Submit meter readings for more accurate bills. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. This will then display 'Credit ON'. We also use cookies set by other sites to help us deliver content from their services. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Landlords and agents can and should help with this process, though. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Smart meter readings for @BritishGas have failed to upload to customer accounts from February. Danielle is an SEO fanatic and loves creating engaging content. How to submit a meter reading if your energy firm's site crashes Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. - Book an annual boiler service*. Simply reply to our text message with your reading. In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme. How do I text my British Gas meter readings? Our online chat is a great way to get in touch with us. Sign up and stay current on Enbridge Gas related news. Spicemas Launch 28th April, 2023 - Facebook There is a separate number for electricity-related emergencies: 105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week.