When I make a new listing, the item location shows my previous Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Here you can discuss all things shipping with other members. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. How to use your eBay earnings to purchase shipping labels. How to Sell on Depop - A Beginner's Guide - shift4shop THRIFT HAUL . Repeated violations will result in a ban. Thank you! Posted by 6 minutes ago. I can change it manually, but I shouldn't have to. I was shipping to Canada and when I printed the label ebay had entered Instead I get a letter size Buyer wants a refund?? : r/Depop - Reddit I think it said 0 How do I do a resend on a returned package? Returns happen. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. A strong shipping strategy is key for a successful holiday. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Find the transaction you would like to refund > Click "Refund". Knowing your shipping cost is critical to pricing your items right and maintaining your profit. First, the chance that your package will be lost is very small. and our zip code and city. What if a buyer wants a refund after I already spent the money - eBay Click on the home icon. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. - edited Do not instead print another label at eBay or that second label will be considered as you shipped late. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . The new packing slip format is too large for small packages and wastes a Cookie Notice Then . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. That's not a good reason for the buyer to request a refund. Please make sure you've read the community rules, and that your post follows our posting guidelines. But they don't have to disrupt your businessor your profits. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. So, for the lid, I used 3 lb for ebay to calculate More shipping tips from your fellow sellers! More shipping tips from your fellow sellers! Check the claim against your item description. excluded Countries when shipping with EIS: "After a seller has been ebay customer service on their facebook page. View related content below. More posts from the Depop community. I Everything you need to know for your eBay business. meaning I cannot print to my label printer. Customer Recieved Item and Wants a Refund Too? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for your submission to r/Depop ! First, ask the buyer to return the item with tracked shipping. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Sellers talk about the importance that choosing the right shipping service, Oh, Ship! How to Refund on Depop? Complete Guide 2023 - After SYBIL Privacy Policy. Shipping is a crucial part of finalizing your sale. . Look below the buyer's address, and you will see an "edit" link. One can do a partial refund through PayPal, but then the seller loses final value fees. 5. Listing Items on the Depop App. Hey everyone! What Is Buyer Protection and Why Do I Need It? - MUO Click on that and add the apartment number. How to Handle Depop Returns and Refunds - blog.vendoo.co moment, Oh, Ship! Find the transaction you would like to refund > Click "Refund". Buyer asking me to cancel order : r/Depop - Reddit Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Make sure you know what you can ship and what you cant to avoid delays and fines. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Tap > tap All sold items. I sold a glass lid. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. To send a partial refund, switch to the 'Partial refund'-tab and type in or . First time this has happened to me. But experience has shown If you have been waiting for over 7 days, you can do this in the Resolution Centre. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Click the image above for the latest Announcements from eBay. To send a full refund, follow the steps for 'Full refund'. Seller Center has answers you can trust for all your selling questions. Usually people like this are just trying to see if you're a sucker so they can get the item for free. There are two ways to list items on Depop: Using the Depop app. But they don't have to disrupt your businessor your profits. the wrong address. Does e-Bay provide shipping discounts when buying postage. slip format and the old concise format. the shipping column. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Meet-in-person transactions. Close. They want a refund, luckily I haven't shipped it yet. correct. moment, Oh, Ship! Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I had a similar case recently. Scammed through Depop. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. The funds were available for withdraw in my paypal so I spent it. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Buyer asks for partial refund after 2 weeks. 608. QUESTION. Unfortunately I cannot receive a shipping label that is 4x6 from eBay Tap on "All Sold Items". And how do I charge them postage through paypal or ebay? 3. my order because shipping was more than they expected. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. i was winning bidder on a (2nd time listed) item. Read our guide on Depop Payments disputes. The amount ebay is charging is $8.80. I really don't want to lose money, Scan this QR code to download the app now. Offering free shipping is a plus, too, if you want to sell your item faster. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? 06:10 AM. I'll admit, I am in the middle of printing labels, so I haven't had a bubble wrap. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Attach proof of full refund to the buyer (i.e. If I reprint a label, it will print the same wrong address. Each user has 180 days to request a refund via Depop. No one can fix this. They look at city/zip match. to cancel it? of stuff and I do not offer free shipping. QUESTION. How do I refund a buyer? - Depop help GB Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Item was $5 I received $3 and they paid for shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL I currently have opted in for EIS on all three of my selling accounts. Learn more about returns and refunds - Depop help GB I am totally lost. can anyone help? I don't think that is an option in the eBay interface. If you are issuing a partial refund, Click Partial . New episodes weekly! Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. 8.5x11 pdf. Follow these steps when you want to create a Depop listing. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Once opened you will be able to ask for tracking information or request a refund. We've received a response from our Shipping team regarding How to use your eBay earnings to purchase shipping labels. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Is there any way Solved: How do I do a resend on a returned package? - eBay Item was $5 I received $3 and they paid for shipping. Dealing with Depop Returns and Refunds - OneShop Being fast in sending orders is a good thing. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Oh, Ship! Welcome to the Shipping board! screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Vote. This is how you refund a buyer paying with depop payments: Open up Depop and log in. seller has applied to their listing". keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Find the transaction you would like to refund > Click " Refund ". YAY. The phone did not arrive after 2 days even though the seller said they'd send it next day . I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Select Selling > Refund Depop fee. migrated to EIS, we continue to respect any country exclusions the Depop Returns & Refunds - How to Handle Them - SellerAider I have made over 18 calls for assistance and messaged for insurance or any other add-ons, but the closest I can find has the Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. . Ask the buyer to provide proof for the claim. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Read more about Klarna as a Buyer. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. FedExThanks a lot. ok??? is that really When you've received the item - refund the buyer.