type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. 4. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. tomorrow morning I will upload to Google drive. I am trying to wrap my head around it and just cannot figure it out and I think I might need this knowledge again in the future. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. USB thumb drive selection>"::: ]LOG]!> b. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. Partition to be erased is displayed in Microsoft Surface Data Eraser. boot the Windows into safe mode and then try to bootable usb media. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. Complete the Microsoft Surface Data Eraser USB creation process. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Microsoft Surface Data Eraser (Surface) - Surface What does the BIOS setup show? The drive is 256GB. See Recovery options in Windows 10 for more information. The text was updated successfully, but these errors were encountered: @jaxne . extract the folder "usbimage.zip" using winrar or winzip Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. b. If it's going to be too much work, I'm probably just going to shred the whole unit, but I think we could get a few bucks out of them if we sell them, and I'd rather not landfill the whole thing. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. "There was a problem recovering your PC" when recover from a drive The bootable USB will be ready in less than 5 minutes on most modern PCs. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. And before we tell you how to create a bootable USB of Microsoft Surface Eraser tool, please keep in mind that the tool doesnt work third-party devices. Does Microsoft repair the Surface I have sent in, or does it replace the device. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. The drive you select will be formatted and any existing data on this drive will be lost. @RAJU2529 Thanks. You must accept the license terms to continue. I tried using bootable USB but i get an error message that 'there is a problem recovering your PC'. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Do the USB drives have to be preformatted in a special format? boot the Windows into normal mode and use Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. insert USB 4gb pendrive into usb port. Confirm USB drive of at least 4 GB is connected. Press and hold the Volume Down button. Doesn't show anything besides settings toggles. Any section you choose will open to show you more info. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser Unable to continue. To boot your device from the USB stick follow these steps: a. The USB 2.0 drive works without any issues. The download size is about 360 MB. Press and hold the Volume Down button. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. ago When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Once the bootable USB is ready, you will see the Success message. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Reset Data Usage: Tool To Reset Network Data Usage In Windows 10, View The Data Windows 10 Is Sending To Microsoft, Delete Synced Settings Data From Microsoft Account In Windows 10, Check If Microsoft Is Collecting Diagnostics Data From Windows 10 PC, Microsoft Surface Pro 3 vs Pro 2 Specs Comparison, Fix Microsoft Office 2010/2013 Issues With This Tool, How To Automatically Delete Old Files From Recycle Bin In Windows 10/11, 3 Ways To Disable Automatic Driver Updates In Windows 11, How To Restore Personal Folders (Downloads & Documents) To Default Locations In Windows 10/11, How To Make Bing Search Default In Microsoft Edge, How To Hide Edge Sidebar On Windows 10/11 PC & Mac, How To Change Mouse Cursor/Pointer Color In Windows 10/11, How To Make Mouse Cursor/Pointer Bigger In Windows 10/11. Your daily dose of tech news, in brief. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. [!IMPORTANT] Microsoft Surface Data Eraser is periodically updated by Microsoft. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Most Surface models don't have removable storage media. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. Thanks for being part of the Microsoft Docs community! Prepare a Surface device to be sent for repair. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . Most likely the SSD is fine. I tried surface data eraser but I get an error message that "no disk drive found". Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. downloading link for few 64bit surface devices Select X to close Microsoft Surface Data Eraser. retry create bootable usb pendrive. If you need to back up your data before service, you can connect with one of our Surface advocates to learn about other options for backing up your data. Press and hold the volume up button. The Microsoft or Surface logo appears on your screen. If you have problems booting from the usb post back to this thread for help. Figure 1. Select Yes to continue erasing data on the Surface device. Please refer to the Surface warranty terms and conditions for details on how your device will be serviced or replaced. Accept or decline the software license terms by typing Accept or Decline. When I go to build on the USB thumb drive it fails after 5%. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Here is how to that. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. Diskpart isnt able to create a new drive that I'm aware of, only partitions and volumes. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Is it the size of the drive?