When you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. Press PLAY when you want your program to resume. Rewind a live program Press REWIND to move up to four times faster than normal. The arrows on the status bar show what speed youre rewinding at. Press PLAY to resume watching at normal speed. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. +Use the ARROWS to highlight Record and press SEL. 0000102622 00000 n Press the "pause" button your remote, to show how much of the feed is buffered. WebIf you are connecting to a Dish TV, you will have to go into your TVs settings and enter the code that appears on your screen in the Alexa app. + Download the Optimum App at optimum.net/app. Every Samsung STB out of the house (because they keep failing). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make sure to mention the package you want to switch to, so they can confirm that is the one you want. To send a "direct message" / "private message" message to Xfinity Support: Click the "Direct Message" icon or https://comca.st/3HIAjwK, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Why are my attachments locked on Cold War. You have to go through the entire online troubleshooting every time, first. To be able to do this, Xfinity would need to store the paused data in the cloud. If you want a response from the company it is best to contact Customer Support. Do not ask or give PII. The quickest and easiest way is to log into your Optimum account and select the Pause option. The service is available with Optimums digital television packages, and customers can choose from the standard Optimum DVR system or upgrade to an Enhanced DVR that offers additional features such as recording four shows at once, programming activities, and more. 0000126097 00000 n You can email the site owner to let them know you were blocked. 0000000016 00000 n 0000009854 00000 n Then, press FF, to see if those 30 seconds have been "buffered", and if the playback from the buffer is at a "fast-forward" speed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The Samsung boxes are the only way to have full optimum tv without using the altice one modem router combo box, which is Spontaneously. All rights reserved. This lets you start, stop and manage recording from outside the home, as well as search for programs, set up auto recording for your favorite shows and receive recommendations for programs to record. This is just too much for something easy. Also, have you had a chance to reset your box to see if it helps? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There is no buffer. The power button blinks when I press the buttons on the remote, Any help before I try customer service? However, the vast majority of the country still gets their television through a cable box. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). 0000001663 00000 n 0000008424 00000 n Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To view your recordings, simply go to the My TV menu and select Recorded TV. Hi there, @user_0ed6e9, thank you for commenting and sharing your experience on our Xfinity Forums. Please rest assured, you have reached the right team for assistance! Why does such a thing exist? This can be helpful if you are experiencing issues accessing channels, slow response time when navigating menus, missing saved programming information, or other issues. Customers who choose this plan also get a free Optimum Altice One box, which allows them to quickly access content and easily manage settings. I have unplugged the Altice 1 box and that didn't help. You can't fast forward live tv unless you have previously paused it or have rewound it. System refresh works for a while, but continues to happen often. I did the system refresh to fix my problem rewinding live tv and now I cant even pause it. So irritating My X-1 box just stopped rewinding and pausing today. Spontaneously. The specifics of the Optimum DVR service and associated costs will vary depending on your location and the specific package you have. 0000014111 00000 n I never thought of it as having to do with the xbox, but now that you mention it, my son did just hook up his. Unplug your cable box from either the wall outlet or the box itself. If youre heading out of town for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking Message us. Just ask the agent to freeze your service for up to six months. 0 By clicking Accept All, you consent to the use of ALL the cookies. Finally, if none of the above steps fix the issue, you should contact your cable provider. The error message DVR Service Unavailable may appear for a number of reasons: Power was unplugged to either the Expander (external hard drive) or the Digital Box while a recording was in progress. Sep 20, 2021. It's so irritating. Rewinding requires the Cloud DVR option added to your plan, and watching a recording (not live TV). Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Why does my DVR cut off the end of shows? Looking at the alternatives I've decided to go with an external USB HDD and use the recording function of the TV. I'm having the problem on more than one TV. This website uses cookies to improve your experience while you navigate through the website. One button on your remote should go "back" 15 seconds, each time that you press that button, to the limit of the amount of buffered content. You want to watch TV on your time, so weve built a DVR that lets you. The recordings are saved on a hard drive, so you can access them any time you want. Type your message in the text area near the bottom of the window. The functions work fine on recorded shows. After a technician has installed the new package at your house and all other requirements have been met, your Optimum service should be downgraded. I get a message that the set top box doesn't support it. The reset button on an Optimum cable box can be found by first accessing the underside of the cable box. I love having the option to pause live TV especially when I am watching my favorite show! Manage your DVR on the go Manage your recordings anytime, from anywhere using optimum.net or the Optimum App. If the batteries check out, make sure that nothing is blocking the direct line of sight between the remote and the cable box.